SHA Premium Appeal  (Punguza Malipo Initiative)

Your Health. Your Right. Our Priority.

At CyberCare, we believe every Kenyan deserves access to affordable healthcare without being overwhelmed by contribution costs. That's why we introduced the Punguza Malipo Initiative, a customer support program designed to help eligible individuals understand the SHA premium appeal process and submit their appeals correctly.

If you believe your SHA contribution does not accurately reflect your financial situation, our team is here to guide you through every step of the appeal process.

What is the Punguza Malipo Initiative?

The Punguza Malipo Initiative is a CyberCare customer assistance program that helps eligible SHA members prepare and submit premium appeal requests professionally.

Our goal is simple:

Help eligible Kenyans request a fair review of their SHA contributions through the official appeal process.

Whether you're unemployed, self-employed, earning irregular income, or facing financial hardship, our team will help you prepare the necessary information before your appeal is submitted to SHA.

PLEASE NOTE: The final decision on any premium adjustment is made by the Social Health Authority (SHA) after reviewing your application.

How the Punguza Malipo Initiative Works

Step 1 – Consultation

Visit CyberCare or contact us through WhatsApp.

Step 2 – Assessment

Our team reviews your current SHA contribution and discusses your situation.

Step 3 – Document Preparation

We help you organize the information and documents required for the appeal.

Step 4 – Appeal Submission

We assist you in submitting your SHA Premium Appeal through the appropriate official process.

Step 5 – Follow-Up

Where possible, we guide you on checking the status of your appeal and explain the next steps.